OTP Bank’s Encounter with Druid AI
The OTP Bank was able to respond to a 125% surge in customer requests during COVID-19 with DRUID AI‘s #ConversationalBusinessApps platform. OTP Bank skillfully turned challenges like financial anxieties, changing laws, and overwhelmed call centers into opportunities by using innovative technology.
Focused Goals of OTP Bank:
- Manage the upsurge in credit deferral requests and,
- reduce support time for processing requests and,
- accelerate customer access to relevant info and,
- automate eligibility checks and,
- lessen back-office workload
What’s more, through DRUID AI‘s Intelligent Virtual Assistant integration, #OTPBank not only met these objectives but also improved customer experience, offering 24/7 automated support to 8.3 million customers.
Exploring Key Highlights:
- DRUID’s AI chatbot integration led to a significant reduction in wait times, improving customer experience,
- Druid found that 24/7 automated customer support was made available to 8.3 million OTP Bank customers too,
- And finally, the integration seamlessly blended with OTP Bank Romania‘s core system, relieving overloaded call center agents.
Insights Gained:
A survey found that 77% of banking executives believe that unlocking AI’s value is crucial for successful banks. This turning point prompts a quick reimagining of operational banking models, allowing a focus on improving the digital experience. Did you know, OTP Bank is at the forefront of institutionalizing customer interaction management for the future of banking?
Exploring Impact:
Next, let’s discuss the integration Effects on OTP Bank’s Operations and their Customer Satisfaction. Dive into the complete case study for an in-depth look at the transformative role of #conversationalAI in #banking. Stay tuned for more in our upcoming newsletter, delving into the world of #AI. DRUID is an Enterprise Conversational Business Applications platform with a proprietary NLP engine, robust API and RPA connectors, available in on-premise, cloud, or hybrid deployments.
Microelectronic Solutions represents Druid in Australia with local certified resources and expertise. Contact us at Microelectronic to discuss your business requirements in the area of A.I. digital assistants and chatbots, including business applications of ChatGPT.
Phone: +61 2 94176644, mes@microelectronic.net