♦ The 2022 Customer Experience Equation:
CX Excellence = Online Offerings + Personal Touch
♦ Some of your Bank’s greatest assets walk in and out of your branches each day
♦ Human interaction is the basis of quicker mutual understanding
♦ Face-to-face engagement builds trusting relationships
♦ Your branch Staff love to help customers grow and connect with your Bank…
… and your customers want the same
♦ The necessity of providing qualified financial advice to customers
♦ Why the human connection remains vital especially in a digital world
♦ The role of automation in face-to-face customer service