Being able to capture significant biometric data of handwritten signatures on smartphones, tablets and signature pads for stronger evidence of signed documents is an important requirement for any organisation concerned with ensuring the authenticity of secure documents.
Welcome to Digital Transaction Management!
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Allianz, one of the world’s leading insurers, is now providing its customers, agents and executives with a new signature experience to replace the traditional wet ink signing on paper, no longer required by law, for customer onboarding, contracting and servicing.
The company selected Namirial, represented in Australia by Microelectronic, as their Digital Transaction Management provider after a detailed assessment including
- cloud-based and on-premises deployment options,
- ease of integration and implementation flexibility,
- offline capabilities and software solution quality,
- consulting and support skills.
At the core of the Allianz solution is the electronic signature workflow, which allows all stakeholders to sign anytime, anywhere, on any device. Signers are relieved of the hassle of printing to sign and no longer require circulating paper forms to complete authorisation processes, however complex. Through the same solution, customers benefit by faster confirmation of insurance coverage, effective policy adjustments and efficient claims processing.
As for many other insurers, the support of electronic signatures was implemented a few years ago in some parts of the organisation. However, the experience with the old system was mixed: in some cases it didn’t provide a positive user experience, it was not designed for omni-channel and, more importantly, it was not fulfilling the latest legal requirements for customer-facing processes.
As an example, while an increasing number of consumers confidently research and buy basic insurance online, in-person agent consultations are still the first choice for most life insurance applications. The multi-channel capability of the new e-signature solution not only supports both face-to-face engagements and remote signing scenarios, but it also provides options to capture significant biometric data of handwritten signatures on smartphones, tablets and signature pads at the point of sale. This ability is fundamental in supporting signature authentication and forensic examination in case of legal disputes.
If you want to know how to improve your current Digital Transaction Management, or implement it across your organisation, enquire here.
Note: Namirial LiveID provides a full-featured customer identification process, fully compliant with the most recent Anti Money Laundering (AML) and Know Your Customer (KYC) regulations. Using
Namirial eSignAnyWhere, documents are signed in compliance with the 910/2014 EU Regulation (eIDAS, electronic IDentity and Signature). Both platforms can be obtained as Software-as-a-Service,
deployed in a private cloud or on-premises.